It is with great enthusiasm and pride that I accept the task of Director of Operation for Boomerang Information Services. Over the last five years my responsibilities at Boomerang have grown to include roles in development, management and operations. With this recent alignment, I look forward to pushing Boomerang towards being a more modern and dynamic service company. The changes and improvements to Boomerang wont happen overnight, but in anticipation of upcoming improvements, here are some things to keep an eye out for:
- Improved order turn around time (TAT): Over the last 15 years of operation, Boomerang has prided itself in prompt customer service and reliably fast results. Over the years, we have worked to exceed client expectations in both of these areas – and will continue to do so over the next year. Our goal is to improve average TAT by 20%… It wont be easy, but we’re up for the challenge.
- Expanded service area: In 2016, we oversaw the opening of offices in Seattle and Boston – expanding Boomerang’s coverage area to include the east and west coast. This expansion was encouraged by our clients who were looking for variety and reliability in their vendor networks for these regions. We delivered on that goal last year, and intend to continue in that pioneering effort through 2017.
- Increased range of services: Everyday we are met with a client request that we aren’t yet capable of offering. In 2017 we plan to review our suite of services to see where improvements, additions and growth can be made. Our hope is to be the one-stop-shop for comprehensive, reliable, well priced corporate services.
Over my past five years at Boomerang, I have seen this company develop and improve dramatically; and in that development, we have built relationships with many happy clients and customers. It is with that proven roadmap of success that we plan to continue into the next year, and many years to come.